Privacy Policy

Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://tricord.ai (the “Site”).

TriCord AI is committed to protecting your privacy. We also hate spam as much as you do and promise to keep your information safe. We will never sell your information to third parties for unsolicited marketing.

By using our Site, purchasing our products, or participating in our services, you agree to the terms of this Privacy Policy.

Information We Collect

Device Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies. We also collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site.

Order Information: When you make or attempt to make a purchase, we collect applicable information, such as; your name, billing address, payment details (including credit card numbers), email address, and phone number.

Personal Information: In this Privacy Policy, “Personal Information” means both Device Information and Order Information, as well as information you voluntarily provide (e.g., when subscribing to newsletters or filling out contact forms).

How We Use Your Information

We use Order Information to:
- Fulfill orders (process payments, provide invoices and confirmations).
- Communicate with you about your purchase.
- Screen orders for risk or fraud.
- Provide marketing communications, when aligned with preferences you’ve shared.

We use Device Information to:
- Improve and optimize our Site.
- Generate analytics about browsing and interaction.
- Assess the effectiveness of our marketing and advertising campaigns.
- Screen for potential risk and fraud.

We may also use Personal Information to:
- Send newsletters, product updates, or promotional offers. You may opt out of marketing emails at any time using the unsubscribe link or by contacting us.
- Support customer service inquiries.
- Enforce our Terms of Use and protect our legal rights.

Sharing Your Information

We share Personal Information with third parties to help us use it as described above. Examples include:

- Google Analytics: Helps us understand how customers use the Site. Learn more at https://www.google.com/intl/en/policies/privacy/. You can opt out at https://tools.google.com/dlpage/gaoptout.
- Service Providers: Third-party vendors who support site operation, payment processing, order fulfillment, marketing, or analytics.

We may also disclose information to comply with legal requirements, respond to lawful requests, or protect our rights.

Third-Party Platforms and Tools

TriCord AI resells access to third-party AI platforms. These third-party providers manage their own data collection, processing, and security practices under their respective terms and privacy policies. We do not control the collection, storage, or use of data by these providers and are note responsible for their operation, security, or compliance.

By purchasing or using access to such platforms through TriCord AI, you acknowledge that:
- Data you provide to or generate on the third-party platform is subject to that provider’s policies.
- TriCord AI does not guarantee the accuracy, security, or outcomes of data processed on third-party platforms.
- TriCord AI is not liable for any damages, losses, or claims arising from your use of those platforms.

When you use or integrate these third-party platforms, you are responsible for:

- Ensuring you have the rights and permissions to connect those systems;

- Managing your own data, user access, and security configurations; and

- Reviewing and complying with the third-party provider’s privacy and security requirements.

Use of AI Systems
Some services provided through TriCord AI may include access to or integration with artificial intelligence (AI) technologies or third-party AI platforms. These systems operate probabilistically and may produce varied outputs. TriCord AI does not guarantee the accuracy, completeness, or suitability of any AI-generated outputs for critical or business-impacting decisions. Users are responsible for reviewing, validating, and approving all outputs before relying on them for commercial or operational use.

Data Retention

TriCord AI retains limited client contact and transaction information as needed to fulfill business, accounting, and legal obligations. We do not retain, access, or store any end-user data from third-party platforms.

We may retain records of your business relationship (such as invoices, communications, and agreements) for up to three years after the conclusion of services, unless a longer period is required by law.

Do Not Track

We do not alter our Site’s data collection practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European Economic Area (EEA) or UK resident, you have the right to:
- Access the personal information we hold about you.
- Request corrections, updates, or deletion.
- Object to or restrict certain processing.
- Request a copy of your data in portable format.

To exercise these rights, contact us.

Please note that your information will be transferred outside of Europe, including to the United States, for processing and storage.

Data Security

We use commercially reasonable measures to safeguard your Personal Information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Minors

TriCord AI’s website, services, and programs are intended for business users over the age of 18. By using our services, you represent that you are at least 18 years of age and are engaging on behalf of a business or organization. We do not knowingly collect information from individuals under 18 years old.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations. Changes will be effective once posted on this page.

For more information about our privacy practices, or if you would like to exercise your rights, please contact us at:

TriCord AI
PO Box 5082
Edmond, OK 73083
United States

Updated September 27, 2025